This is why I only do my own work. I know what I'm capable of......if its beyond my scope, I move on to a better condition shell instead.

Bearing edges are easy to me......I have a router table and the appropriate bits. Thats all the "pros" use.....no rocket science here guys. Wrapping drums is no biggie to me either, done about 100 of them by now.....drilling for hardware....again, not hard. Measure 20 times, drill once. Reglueing reinforcement rings......no biggie, been there done that. Stripping glue, paint, or whatever else the previous moron decided to do to the drum.....so far no biggies. You've seen my work, its not hard.......the results are great, you can do it yourself if you take the time. Its when you rush when mistakes are made....I know that too, as I've made some biggies on the early attempts......I know this...I'll never try and re-wrap a chrome-o-wood ludwig drum again! Lets just say it ended up a 5-ply instead of a 6-ply when I was done. Also, I'll never attempt to stain a formerly "natural maple" kit again.....a gallon of stain and one blotchy looking kit later.....DOH

Overall though, I've had good results doing it all myself in the past......Mallet Player2

I've done all of my own work...except this. I wanted to send the drum to them because they reportedly have a matching wrap. I gave the instructions - trim with a straightedge and apply the matching wrap into that spot...no biggie. Anyway, didn't go well. So, they are making good on it. We shall see. I have to have faith in them. They've been around for quite a few years and most everyone else likes their work. I'm hoping they do this well.

ok...

Got the drums back. Odd, considering we did not communicate about price. The only phone call I got was to let me know they charged my card a few bucks (under 50). That was it. I was perplexed. I never got a chance to approve the work or the cost.

Inside the box was a bill marked paid in full. They had charged my card several hundred dollars. I was ... not happy.

I called and discussed it with them. They offered to credit me well under 50 dollars for the "inconvenience". I kept my temper and just listened. The owner got on the phone and asked me time and again "what do you want me to do?" I kept saying that I don't have any idea what to think about this. I was absolutely blown away at the way this was handled. Then he called me a problem customer and put me back on with the money person.

I got off of the phone and checked my drums. The dampener was missing. I called them back and sure enough...it was still there. They will send it in the mail.

The work was done very well.

I'm so let down by the company. Keep in mind, I had to ship the drum to them twice because of the mishandled original communications. I emailed pics to them and was told they could do the work. I paid to ship it only to be told they could do nothing to repair it. I was immediately out over 60 bucks.

Here's the breakdown...

wrap for 16 100

12 edges 29

16 edges 46

recovering 85

wrap removal 30

first return shipping 30

subtotal 320

first shipping 67 includes box / packing

second shipping 44

Grand Total 441

So, I ended up putting out almost 450 bucks to have one drum wrapped and edgework done one three drums. That is just flat out wrong. I'm not sure what to say.

I applaud your level of restraint-and hope to avoid similar situations.Every repair on my drums(and there are many)were done by myself,for better or worse.My only recover job came out sub-par(don't start with a Chrome-O Wood)so I never did another.I HAVE done some good paint jobs over destroyed pearl finishes.And,my home-done bearing edges are OK-not perfect.There is no way I can see that you could have known or avoided what happened unless you did it yourself.Maybe we need a sticky or entire heading dedicated to reputable repair shops with customer commentary follow-up.THEY COULD ADVERTISE...........

Michael, Pal i am sorry that happened to you, that was a totally bad experience all the way around, i have a guy here in my area that is more than qualified for any of your drum repair needs,please if ever you are thinking about this again pm me, teverson-sr has a very good idea about start a list for good and bad dealers to use and patronage for the forum and to charge an advertising fee!!

I have always done my own work. This is a special kit, though. I wanted a professional job. It's my Rogers 67 Red Onyx kit. I really wanted it done right. And for the record, they did a great job. Unfortunately, everything else about the job was extremely unprofessional ... and costly. I will use someone else in the future.

I'm not sure how I feel about nailing businesses on this forum. This is their lifeblood and I would never want to take part in bringing someone down because of one or two mistakes. I'm sure they are a good business with most other people. This is just one of those things. It could not have been avoided. Somewhat in the cards, as they say (and if I find out who 'they' are, I'm gonna punch 'em in the face for being such smartypants).

Not to put too fine a point on this ... I sent the first shipment out at the beginning of December. So, not only did I pay WAY too much but I also had to wait about three months for the final products.

It's just how it goes sometimes.

There is taking the high road and then there is this level of....I don't have the singular word to describe it. (it has been years since I scored 500 plus in scrabble...LoLoLoLo) Wow. I applaud your diligence to fairness as I am certain I would have blasted this company twenty five times by now on any forum that would suffer me. No brainer.

At the risk of sounding condescending, well done Mcjnic!!Clapping Happy2

have a wonderful evening.

drumhack

Could you PM the name to me, so I don't use them, as I am looking to have a Radio King redone....

Man, that flat out is wrong. I could understand a mistake, or maybe two, but this is way out of hand. How is it they don't realize that a botched deal like this can cost them far more than the cost of making sure you are satisfied with the end result. The big rule when things go wrong like this is not to lose the patronage of the wronged party. Get him willing to come back, and give them another chance to get it right the first time. If it means comping the whole job in order to do so, then so be it.

A professional letter to the president/owner is in order, I would think.

Hope you get something worked out......