Hello to all
I have a buyer who bought brand new cymbal, with exact video shown and as described and after 14 day limit he wan's to return it
He is "satisfied with sound but it is extremely unbalanced"
Of course, he have right to do it
How it works now, because it is first time this happened to me?
He send it to me and when I get it and check if it is same cymbal and same condition as send , I refund him money via paypal?
Or it goes through ebay complaint procedure, open case etc...?
Also, is ebay and paypal refund me fees?
Thank you guys