I piked this one up from Goodwill. It is a nice match for my "new" WMP no name. It came in a Ludwig UFO case and I knew it would be a quick clean up and ready to play. That is until I took of the head. It was then I discovered the painfully broken shell. I contacted them and was graceful and asked them if we could work out an adjustment. I really want the drum, but had I known it was broken, I would have never looked twice. They have been very gradious, and accomodating.
I asked for them to discuss what to do and made an annoucment to them of what I would expect to pay, and without so much as a hitch, they agreed. I wrote back to them that I would wait until I could effect the repair and asses the damege before making the final call. All I asked of them was to be treated fairly, and they have done an outstanding job. In return, I have made some suggestions to them that may make them a better, more informed seller. And they have graciously accepted that information, and assured me they would leave their system intact, and use some of my suggestions in order to make for happier customers. This particular store is in Central Iowa, and I have been very impressed with them, they have responded in a very proffessional manner. I will not request as much of an adjustment as I first had thought, since I was able to make a much better repair than I first thought I would be able to.
Kudos to Central Iowa Goodwill auctions!
Wendy and Cheryl, thank you for being fair and open, and I assure you, this will go along way to helping your image among this forum and the people here.
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