Ok, I've NEVER had that happen....but....you can CALL Paypal if something like this does happen to you. Take pictures of the non-item you received back. They have to find in your favor at that point. Threatening to cancel your account and never doing business with them helps too I've found.After that is resolved you should be able to contact ebay and explain what happened with paypal and they should be able to reverse or remove the negative feedback. If not, no big deal. Close the account and start a new one with a clean slate and a differnt email address if negative feedback bothers you that much. I got my one and only negative from some moron that claimed to receive an empty box, yet before I shipped it they asked to make sure it was packaged "properly"....if thats not an intent to commit a scam I don't know what it. They had the package a full day before they reported anything to the post office, two days after they received it I got an email. Well, I wasn't playing that game, so I let them file a claim with paypal. Paypal ruled in their favor even though they opted to not pay for insurance, something that used to be an option for the buyer to pay, now its not even offered....they make it up to the seller to insure it! In my opinion, its the BUYER's responsibility to pay for insurance on whatever they bought, NOT the seller. Anyway, I was so annoyed with the whole thing that I CALLED paypal to complain, explained the whole thing, forwarding them the original paypal invoice request to "properly package" the item via email.....well they reversed their decision right then and there. I told them that why should I refund the money when I'm out the item too! I sold it, it was lost by the shipping company, the buyer didn't pay for insurance, its the buyer's problem ultimately, not the seller's........Paypal, upside-down and backwards now yes.....but if you complain enough over the telephone they will fix their stupidity.
Ludwig-dude
I dont know how long ago was your last ebay experience but I quit selling there like a year ago since the Paypal only, one-sided feedback took place. Nowadays you got 0.0000001% of chances to win any dispute if a buyer open an SNAD claim to you.
99.999999% of scammers are using this option now.
I had a girl who's ebay Id is Valpasworld who bought a set of Ludwig Powertoms set from me, used them for 3 weeks and then opened a SNAD claim. she returned the set with chinese hoops and very used heads (not even the same brand or model the set has).
Paypal returned all her money (Included S/H) no question asked.
I had 100% positive feedback after 450 transactions. I wasnt in to starting a new account after working my a$$ off for obtaining a 4.8 DSR (5 being the top rate)
At least I was lucky enough for having an Item back. Theres a lot of people reporting receing back bricks,newspapers,old clothes,etc
Paypal doesnt care as soon as the scammer has online viewable tracking no.
Check Ebay's discussion boards to have a scoop on what long time sellers are saying about Paypal here:http://forums.ebay.com/db2/forum/Paypal/97
Vin